FAQ

Here you have an overview of instructions and get answers to questions about shipping and your order.

Instructions

Here you will find assembly instructions for our products.

Assembly instructions for hose trolley

Shipping

Your order within Germany is free of shipping costs.

International shipping: If you want your order to be delivered outside of Germany, shipping costs €5.90.

We usually dispatch orders every working day (Monday to Friday). Depending on the order volume, our warehouse hands over your package to our shipping service provider DHL within 1-2 working days.

All our packages are insured and can be tracked! You will receive this link by email after it has been sent.

If you have a problem with the payment or order, please feel free to email us at support@livlig53.com .

Return & Complaint

You can always exercise your right of withdrawal within 14 days of receiving the goods! You can return unused items in their original packaging to us within 30 days.

Please note that when returning items, they must be in their original packaging, clean and unused. Please use the followingreturns link to register your return!
The buyer bears the direct costs of returning the goods of €5.90.

We always try to take a close look at all our products so that you can enjoy our products. However, there are now and then small flaws that escaped us.

In such a case, please contact us by email at support@livlig53.com with photos of the affected product so that we can exchange the goods as quickly as possible.

warranty conditions

We guarantee that our design garden hoses will function properly in the sense that the product will not burst. The guarantee does not cover operational wear and tear such as slight color changes. The guarantee is granted to the end user on the condition that the damage occurs no longer than 5 years from the date of purchase. Damage of any kind due to improper use or external influences are excluded from the guarantee. Liability includes the free replacement of the product that can be proven to be due to production errors and for which we are at fault. Claims that go beyond the stated right to a replacement delivery, in particular claims for damages, are not justified by this guarantee. The guarantee declaration is valid in EU countries. The guarantor is New Ventures GmbH, Reichenbergerstraße 17, 95111 Rehau, DE.

cooperations

If you are interested in a cooperation, please contact us and send us an email to stefanie@livlig53.com with a link to your page / profile.

contact options

You can send us an email to support@livlig53.com or use this contact form directly.