LIVLIG FAQ

Shipping to Germany is free for orders over 50€ (otherwise 5.90 €) and climate-friendly thanks to DHL GoGreen.

Shipping to Austria, France, Italy, Spain, or the Netherlands is free for orders over 150€ (otherwise 5.90 €).

Shipping to Switzerland costs 5.90 CHF.

Returns:

Returns cost 6.90 € and can be registered via the returns portal.

Our average delivery time within Germany is 2-3 working days and to selected countries of the European Union 3-5 working days.

You will receive a tracking link by e-mail as soon as our warehouse begins to pack your parcel.

All our parcels are insured and can be tracked! You will receive this link by e-mail after dispatch.

If you have any problems with payment or your order, please feel free to contact us by e-mail at support@livlig.com

You can always exercise your right of withdrawal within 14 days of receiving the goods! You can return unused items in their original packaging to us within 30 days.

Please note that returned items should be in their original packaging wherever possible, clean, and unused. Please use the following returns link to register your return!

The buyer bears the direct return shipping costs of €6.90. 

After your return has arrived with us, we will check what you have sent back. Please allow us up to 7 working days to confirm your return.

Your return will always be credited according to the payment method you chose when placing the order.

We always try to examine all our products closely so that you can enjoy them. However, there are occasionally small defects that have escaped our notice.

Please contact us by email in such a case at support@livlig.com with photos of the affected product, so that we can replace the goods as quickly as possible.

For customers from Switzerland, the normal return process via the returns portal does not apply. In this case, your return will be handled individually by our team.

Please contact us by email at support@livlig.com with "Return Switzerland"

• Please include your order number and the reason for the return in the email.

Please contact us by email at support@livlig.com if you would like to change or cancel your order.

Please be sure to include your order number and clearly state whether you want a cancellation or a change.

Important: Once the order has been shipped, changes or cancellations are no longer possible.

Were you sent the wrong item instead of the one you ordered? Or did you receive an extra item that you did not order at all?

Please contact us by email (support@livlig.com). Provide us with your order number and the wrong item. We will gladly take care of it.

• Paypal
• Credit card
• Klarna
• Google Pay / Apple Pay
• Twint
• Shop Pay

No, your goods will arrive to you with customs duties already paid. No additional costs will be incurred after the purchase.

You can sign up for our newsletter at the following link:

Directly to the newsletter sign-up!

For any of our newsletters, you can scroll all the way down and unsubscribe there – the email might be too long, so you may need to select "Show full email" first.

Your voucher should already be on its way to your inbox. The delivery can sometimes take a while. Please also be sure to check your junk/spam folder and the promotions tab. You still need to confirm your email address once more.

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If you are interested in a partnership with LIVLIG, please get in touch with us and feel free to send us an email at support@livlig.com with a link to your page / profile.