Right of withdrawal

As a consumer, you generally have a statutory right of withdrawal when concluding a distance contract, about which we inform you below in accordance with the statutory model.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is a) 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, b) in the case of a contract for several goods which you ordered within a single order and which are delivered separately, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us, New Ventures GmbH, Reichenberger Straße 17, 95111 Rehau, E-mail: support@livlig.com, Telephone: +49 928359131053 by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. The return is handled via the Returns Portal and costs €6.90.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for such reimbursement.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. 

You are only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics and functioning of the goods.