Privacy Policy
LIVLIG appreciates your interest in our company and our products. We want you to feel comfortable when contacting LIVLIG. Therefore, the security of your personal data, which arises when contacting LIVLIG such as name, address, telephone number, or email address, is an important concern for us.
This privacy information is addressed to all persons with whom LIVLIG (hereinafter referred to as "we" or "us") interacts, including customers, potential customers and prospects, visitors to our websites, users of our apps/applications, other users of our products or services, and visitors at our locations (collectively referred to as "you"). It contains the information pursuant to Art. 13 and 14 GDPR.
1. Terms
The processing of personal data is carried out within the framework of legal provisions.
The term "personal data" refers to all information relating to an identified or identifiable natural person. "Processing" includes any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
Other data protection terms are used according to the definitions in Art. 4 GDPR.
2. Name and address of the responsible entities
New Ventures GmbH
Reichenberger Straße 17
95111 Rehau
3. General processing purposes and legal bases
We collect and process your personal data especially in the following cases:
- If you contact us directly, e.g., via our website, through our customer service, or if you visit us at our locations, participate in our events, customer satisfaction surveys, and sweepstakes, and you are interested in our products or services or have any other concerns.
- If you or your employer purchase products or services directly from us.
- If you or your employer request information about our products and services (e.g., sending brochures or price lists).
- If you purchase or use our products.
- If you or your employer offer or sell products or services to us.
Please help us keep your information up to date by informing us of any changes to your personal data, especially your contact details.
As far as we process personal data, this particularly concerns your name as well as your business contact details such as company, function, telephone number, or email address, as well as contract and transaction data. For special purposes described in detail below, further data categories may be collected.
In addition to collecting your data via our contact forms on our website, we also collect data directly from you or from publicly accessible sources (e.g., commercial register, authorities, internet) as far as necessary for the purpose.
4. Individual processing purposes and legal bases
Below we inform you about the purposes for which we process which personal data. In non-recurring cases, we usually point you to this information again in the specific processing situation and provide additional information if necessary.
4.1. Processing of data for the preparation, conclusion, and execution of contracts
4.1.1. General
We process personal data in the context of acquisition (also see 4.9.) and sales processes as well as for contract processing. Data is processed especially for appropriate communication and salutation, contract initiation, offer processing, customer consulting, procurement, production and delivery of goods, contract management, and complaint handling.
In the course of these activities, the following data categories in particular are processed:
- Contact data / personal master data (salutation, name, first name, address, email address, etc.)
- Logistics data such as delivery addresses
- Contract data, payment data
It may be necessary to pass on the data to third parties involved in the supply chain or otherwise required for contract processing for the purpose of preparing an offer and handling the contract.
For the purpose of creditworthiness checks of our business partners, we process data that we receive under legal conditions from credit agencies (for example from Schufa). Furthermore, we reserve the right to report payment experiences with customers to a payment experience pool of a scoring company (Creditreform, Bisnode) to further minimize the default risk. Payment experiences with natural persons are excluded from this.
To optimize financial transactions, we reserve the right to assign claims against our business customers within the framework of receivables financing to a refinancing company. Only company-related data (name of the debtor, reason, amount, due date of the claim) will be passed on for the purpose of receivables financing. If necessary for the verification of the claim, the refinancing company will pass on the mentioned company data to third parties for creditworthiness checks.
The legal basis for receivables financing/factoring is, insofar as personal data is affected in exceptional individual cases, Art. 6 I f GDPR.
If data collection is carried out directly for the processing of a request or the execution of a contract, we will inform you which data is strictly necessary. If it is not you yourself but your employer or another third party contractually connected with you or your employer who is the contracting party, the processing of the data is based on Art. 6 I f GDPR. The data is processed as far as it is necessary for the execution of the contract or to fulfill further legal obligations and duties, e.g., product liability obligations (e.g., notification, clarification, and warning duties).
As far as the processing is based on Art. 6 I f GDPR, you can object to this at any time for reasons arising from your particular situation.
4.1.2. Communication
Microsoft Teams
We use Microsoft Teams to communicate effectively with you and exchange information. In some cases, it may be necessary to record meetings to make important content and discussions available for later reference purposes or for people who were not present. We would like to explain how we handle your personal data in connection with the recording of meetings.
Before each recording, the meeting leader will inform you about the start of the recording. In case you do not wish to have a visual recording, you have the option to deactivate your camera.
The meeting leader decides, taking into account the interests of the data subjects, whether a recording is necessary. A recording may be necessary for the following reasons:
- Documentation and tracking of meeting content - evidentiary function
- Knowledge sharing and training purposes
- Providing the recording for participants who were not present
- Archiving information for later reference purposes
The legal basis for processing your data is Art. 6 I f GDPR. Our legitimate interest lies in the effective conduct of meetings and the documentation of meeting content. You can object to the recording at any time for reasons arising from your particular situation. Please inform the meeting leader accordingly.
If you have activated your system's video camera and the recording also extends to these video contents, this recording is based on your consent according to Art. 6 I a GDPR. By turning on your camera after the start of the recording or by not deactivating the camera that is on, you consent to the recording of the video content.
You can revoke this consent at any time without giving reasons by disabling the camera function on your device.
The following personal data may be collected when recording meetings via Microsoft Teams:
- Personal master data such as name, display name, profile picture, and e-mail address of the participants
- Data on company affiliation and position in the company
- Audio and video data of the participants; the audio files are automatically transcribed
- Chat messages, preferred language, and shared files during the meeting
- Screen sharing and presented content
- Meeting metadata, e.g. date, time, meeting ID, phone numbers, location
We store your personal data only as long as it is necessary for the purposes for which it was collected or as long as storage is legally or officially required. We delete or block your data as soon as it is no longer needed. Furthermore, we delete or block your data immediately upon revocation of your consent or upon a justified objection to the processing.
Please note that the recording is usually made available to every meeting participant. If the purpose of the recording is to inform third parties or other persons about the content of the meeting, they also receive the data. The respective recipient of the data is responsible for further processing of the data, including deletion. If the purpose of the recording requires it, the data may also be transmitted to companies of the corporate group outside the European Economic Area. This is done either on the basis of an adequacy decision by the Commission or on the basis of standard contractual clauses that contain appropriate guarantees for the data subject.
Answering machine function
When using the answering machine of employees of the corporate group, the message is automatically transcribed. The spoken text is sent as a file by e-mail to the subscriber and printed there in the original language and in English translation. This e-mail is subject to the retention period established for e-mails.
WhatsApp Business
Some sections offer you the possibility to contact us via WhatsApp for any kind of questions. By contacting us via WhatsApp, you agree that we receive your phone number and access to your WhatsApp profile (including profile picture). The data processing for the purpose of contacting us is carried out according to Art. 6 I a GDPR based on your voluntarily given consent.
The personal data collected by us through the use of WhatsApp is automatically deleted after your request has been completed. We regularly assume completion 90 days after our final response, as no further inquiries are usually expected after this period. You can also revoke your consent at any time by sending a message to your WhatsApp contact partner with us.
If your inquiry is related to the preparation of a contract, the legal basis is Art. 6 I b GDPR. In this case, we store your data for the duration of the statutory retention periods. In addition, the privacy policy of WhatsApp Inc. applies when using WhatsApp: https://www.whatsapp.com/legal/
4.2 Use of online shop
We use the platform Shopify Inc. ("Shopify") as a shop system. When you place an order in our shop, you agree to the storage and processing of your personal data by Shopify. For this purpose, your personal data is transferred to and processed in Canada and the USA at Shopify data centers. This storage and processing of data is carried out to support and process your orders, your authentication, the handling of payment transactions, and the improvement of Shopify's services. More information about Shopify's terms of use and privacy policy can be found at https://www.shopify.de/legal/datenschutz.
4.3. Participation in events and visit on site (Art. 6 I f GDPR)
We are very pleased to meet you personally during a visit on site or at one of our events. In doing so, we process your personal data to organize and conduct events and to provide you with informational material. At events, we may forward the data to the speakers and participants. This is important to ensure the smooth running of the event. We also use the data collected to evaluate and follow up on our events. Usually, you will receive further data protection information when registering for an event.
For the coordination and planning of visits and appointments, we also use the functions of Calendly. The processing of your data is necessary for the use of this service (Art. 6 I b GDPR). If you use this service, the privacy information of Calendly applies (https://calendly.com/de/privacy).
For the documentation of events as well as press and public relations work, photo and video recordings of the events may be made. Personal (image) data will also be processed in this context. You can object to this processing at any time for reasons arising from your particular situation. In this case, we ask you to inform the photographers or organizers of these reasons in advance; they will consider your objection and take the necessary measures.
4.4. Use of services (consultation)
In addition to our products and system solutions, we offer extensive services. These also include consulting and service offerings, which we provide to you, among other things, by telephone, email, contact form, and possibly also on site. With this service, we want to support you in the selection, use, and application of our systems.
As part of this service, the necessary data that you provide to us in connection with the service request, such as contact data / personal master data (name, first name, address, email address, etc.) together with the affected products and the problem description, can be stored. This is to ensure that we can specifically advise you in the event of any later inquiries based on the previous service history. The basis for this storage is the legitimate interest in a consultation activity that is effective and free of objection over time. Your data will be stored exclusively in direct connection with the service case. If the service data is relevant for the defense against liability, especially product liability cases, we will also process it for this purpose. The data will be deleted when it is no longer required for this purpose, at the latest after the expiration of the statutory limitation periods for this liability.
If the data is processed solely on the basis of Art. 6 I f GDPR, you have the right to object to the storage for reasons related to your particular situation.
4.5. Access to the company premises for the delivery of goods or fulfillment of a service or work contract
In this case, in addition to your data that is directly necessary for the execution of a contractual relationship, such as name, first name, company, billing data, vehicle identification data, we also record the duration of your stay with us based on Art. 6 I f GDPR. The goal is to have knowledge of the persons who are in the building or on the premises in case of an emergency and a necessary evacuation. If you are staying for business purposes, the duration of the stay can also be used to check and optimize internal processes as well as to verify the consistency of service information (e.g., invoices).
Video surveillance at our locations is only conducted openly. Corresponding notice signs will inform you of this. This video surveillance serves to secure our production and our data processing facilities. This ensures an even higher level of protection for personal data.
Cameras are also used at various locations to monitor logistical processes during the delivery of goods.
Based on legal requirements or Art. 6 I f GDPR to demonstrate compliance with traffic safety obligations, the safety instructions received by the visitor are also documented.
Of course, you can object to the uses based on Art. 6 I f GDPR at any time for reasons arising from your particular situation.
4.6. Corporate communication and external presentation (Art. 6 I f GDPR)
As part of participation in events, visiting our trade fair booth, and other events, photo and video recordings of these events are made for documentation of the event, press and public relations work, and corporate communication. Personal (image) data are also processed in this context.
The publication of the image material takes place both electronically on social media such as Facebook and in print media. The legal basis for this processing is Art. 6 I f GDPR for corporate communication and, where applicable, § 23 KunstUrhG.
As far as practically possible and legally reasonable, attendees are reminded again about the image recordings at each individual event. If the processing of the images is based on Art. 6 I f GDPR, you can object to this use at any time for reasons arising from your particular situation. You can exercise this right by informing the photographer of these reasons in advance; he will take this into account accordingly in his work. We will gladly provide you with details related to the specific event.
4.7. Compliance, enforcement of law, and prevention of crimes (Art. 6 I f GDPR)
As far as legally required, we use personal data to assert legal claims and to defend against legal disputes. Within the framework of the company's compliance requirements, the data may also be used to prevent, clarify, or prevent criminal offenses.
In addition to the data categories mentioned so far, credit data, visit data, account data as well as correspondence, purchasing, and sales data are also used as far as they are necessary for the purpose. We also use an internal whistleblower system for named and anonymous reports of compliance violations. These data are deleted or completely anonymized in accordance with the applicable legislation or immediately after the conclusion of the respective case.
For security purposes, systems for building and facility security as well as for securing our data processing facilities, such as access controls or video surveillance, are usually used. The mentioned controls take place openly only at our locations. On site, you can obtain detailed information about this again.
We continue to process your personal data in connection with the usual compliance-related checks of business partners. If we have not requested your personal data directly from you, we have collected it within the scope of due diligence from publicly accessible sources and databases. The data collected from these sources is processed exclusively for this purpose and deleted as soon as it is no longer required for this purpose. The processing is based on Art. 6 I c GDPR, insofar as the due diligence is based on legal requirements, or on Art. 6 I f GDPR, the legitimate interest of the company in evaluating its business partners to reduce risks. If the processing is based on Art. 6 I f GDPR, you may object to this for reasons related to your person.
4.8. Advertising communication as well as market research (Art. 6 I f GDPR)
To the extent legally permissible based on Art. 6 I f GDPR or if you give us your consent (Art. 6 I a GDPR), we process your data particularly for advertising communication, customer satisfaction surveys, promotional campaigns, and for conducting sweepstakes. This allows us to further improve our product and service offerings and act more targeted.
In the course of these activities, the necessary data such as contact details / personal master data (name, first name, company, address, telephone number, IP address, e-mail address, etc.) may be processed. Only if the corresponding consent is given, further data (1) that you provide to us for this purpose, such as interests, personal preferences, professional situation, or (2) that we collect through analysis, individual measurement, storage, and evaluation of open rates and click rates in recipient profiles for the purpose of designing future newsletters or other communication, are processed.
In the case of an existing customer relationship or if you have consented to it, you usually receive the mentioned information using electronic mail. Otherwise, for business partners who are not consumers, the information is provided by telephone or analog.
Within the scope of legitimate interest, we analyze the data available to us (e.g. regarding business transactions, contracts, inquiries, and other relevant business behavior) to further develop our products, services, and business processes as well as for market research.
For all mentioned purposes, it may be necessary for us to pass on your personal data to third parties who support us in pursuing our goals within the framework of order processing. Data may also be passed on to other companies within the group to better respond to your wishes or to continuously improve our products and services.
Of course, we respect if you do not want to provide us with your personal data to support our customer relationship – especially for direct marketing or market research. Therefore, you can object to the use of your data for direct advertising purposes at any time according to Art. 21 II GDPR or revoke a corresponding consent at any time according to Art. 7 III GDPR with effect for the future. You can send the revocation of consent or objection to processing to any contact option listed in the imprint. You can also unsubscribe from newsletters at any time via the unsubscribe link at the end of each email.
4.9. Surveys
For external surveys and queries, such as evaluation of conducted campaigns, registration for company events, etc., we use tools like "Survey Monkey", “Typeform”, “Google Forms” and similar.
Various types of data are processed during the conduct of surveys and queries. The scope of the data depends on the questions asked as well as any possible upload of additional services. Basically, these are the following personal data:
- Last name, first name
- E-mail address
- Preferred language
- Date and time of opening the questionnaire
- Date and time of sending the response
If you participate in an anonymous survey, your response contains no contact information and cannot be traced back to you. The data from surveys/forms/questionnaires (questions and answers) are stored by the respective provider and retrieved from there by the project team. In principle, all personally identifiable data is deleted within one year after the purpose ceases to apply.
Participation in our surveys is voluntary. If consent is given by participating in the survey, the legal basis is then Art. 6 I a GDPR. Given consent can be revoked at any time with effect for the future. No disadvantages arise from revocation or non-granting of consent.
Personal data processed in connection with participation in surveys is generally not passed on to third parties, unless the data is intended for disclosure or required for the purpose fulfillment. Data can be passed on to external service providers used for the purpose fulfillment on a purpose-bound basis.
Further information about Survey Monkey, Typeform, and Google Forms can be found at: https://www.surveymonkey.de/mp/legal/privacy-policy, https://admin.typeform.com/to/dwk6gt or https://policies.google.com/?hl=de&gl=de
4.10. Fulfillment of legal obligations (Art. 6 I c GDPR)
We are subject to numerous legal obligations to process and retain personal data. These include, for example, commercial and tax retention requirements according to the Commercial Code and the Fiscal Code.
To fulfill these obligations, we process your data to the necessary extent and, if applicable, pass it on to the responsible authorities within the scope of legal reporting obligations.
4.11. Further processing purposes
Data processing also takes place within the framework of quality management, to determine and improve customer satisfaction, to further develop products and services, to conduct research and development, as well as to improve IT security and IT operations. The latter also includes processing to detect and prevent unauthorized access to personal data.
The legal basis for processing this data is Art. 6 I f GDPR. As long as no consent is given, no conclusions about individual natural persons are generally drawn.
In individual cases, this processing may be objected to for reasons arising from your particular situation.
4.12. Transfer of data to third parties
For the aforementioned purposes, data may be shared with third parties who support the responsible entity in pursuing the stated purposes. The transfer takes place either within the scope of commissioned processing pursuant to Art. 28 GDPR, joint responsibility according to Art. 26 GDPR, or as data transfer within the framework of commissioning professional services.
For data transfer to recipients in third countries (see below section 6).
5. Duration of storage
We store your personal data only as long as it is necessary for the purposes for which it was collected or as long as storage is legally required or mandated by authorities. We delete or block your data as soon as it is no longer needed.
Furthermore, we delete or block your data immediately upon withdrawal of your consent or upon a justified objection to the processing.
6. Planned data transfer to third countries
For the purposes mentioned in this privacy policy, we may share your personal data with other companies affiliated with us. They may use your personal data for their own interests for the same purposes as we do. In particular, they may process your personal data for the stated purposes in their own interest. Within our group, employees only have access to your personal data to the extent necessary to fulfill their duties.
The data transfer to branches outside the European Economic Area takes place either on the basis of an adequacy decision of the Commission (Art. 45 III GDPR) or on the basis of standard contractual clauses (Art. 46 II c GDPR), which contain appropriate guarantees for the data subject.
The text of the standard contractual clauses is available at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de published.
We may also pass on your personal data to third parties outside the companies in order to use technical or organizational services that we need to fulfill the purposes mentioned or our other business activities. Our service providers are contractually obliged to process the personal data exclusively on our behalf and according to our instructions. We also require our service providers to comply with technical and organizational measures that ensure the protection of personal data. If the service providers are located in countries where the applicable laws do not provide a level of protection for personal data comparable to European law, we will contractually ensure that the respective service providers comply with the legally required data protection level (standard data protection clauses). You can obtain more information about this from our data protection officer.
7. Online data usage / Visiting our websites
Below you will find information about which data we may collect when visiting our websites and how we handle it. Our websites may contain links to websites of other providers, to which this privacy policy does not apply.
When you visit our website, we store information about the browser and operating system you use, the date and time of the visit, and the IP address. This data is necessary for the functioning of the pages, especially to ensure a smooth connection setup and to guarantee reasonable use of our website. We cannot assign this data to you.
For the display of the websites, we are supported by Amazon Web Services EMEA SARL (38 Avenue John F. Kennedy, L-1855, Luxembourg); Webflow, Inc. (398 11th Street, 2nd Floor, San Francisco, CA 94103); MongoDB, Inc. (1633 Broadway, 38th floor, New York, NY 10019); Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) and Cloudflare Inc. (101 Townsend St., San Francisco, CA 94107). In doing so, personal data such as IP addresses may be processed to the necessary extent for service purposes, even in non-secure third countries. In this case, we will contractually ensure that the respective service providers comply with the legally required data protection level (standard data protection clauses). You can obtain more information about this from our data protection officer.
Without your participation, we do not collect any personal data via our websites. Only you decide whether you want to disclose such data to us, for example in the context of registration, ordering, or surveys.
In addition, we use the following technologies in particular on our website:
7.1. Google Analytics - web analytics service
If you agree on the cookie pre-pages of our website, this website uses Google Analytics, a web analytics service from Google Inc. Google Analytics uses cookies, text files that are stored on your computer and allow an analysis of the use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We have activated IP anonymization on this website, so your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser within Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by using the link https://tools.google.com/dlpage/gaoptout?hl=de download and install the available browser plugin.
Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=de&gl=de.
We would like to inform you that on our website Google Analytics has been extended with the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking).
7.2. Google Tag Manager
Google Tag Manager is a solution that manages website tags via an interface. The Tag Manager itself does not collect personal data. The tool triggers other tags and is therefore necessary for us to provide a telemedia service explicitly requested by you. The Google Tag Manager itself does not access personal data. If deactivation has been made at the domain or cookie level, it remains in effect for all tracking tags implemented with Google Tag Manager. Google's privacy notices for this tool can be found here: https://policies.google.com/?hl=de&gl=de
7.3. Google Ads Remarketing
If you agree on the cookie pre-pages for our website, our website uses the functions of Google Ads Remarketing, hereby we advertise for this website in the Google search results as well as on third-party websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. Further data processing only takes place if you have agreed to Google linking your internet and app browsing history with your Google account and using information from your Google account to personalize ads you view on the web. In this case, if you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this, your personal data is temporarily linked by Google with Google Analytics data to form audiences. You can permanently deactivate the setting of cookies for ad preferences by downloading and installing the browser plug-in available at the following link: https://adssettings.google.com/authenticated?hl=de
Alternatively, you can find information about setting cookies and make settings at the Digital Advertising Alliance at the internet address www.aboutads.info. Finally, you can configure your browser to notify you about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.
Further information and the privacy policy regarding advertising and Google can be viewed here: https://policies.google.com/technologies/ads?hl=de
7.4. Google reCaptcha
We use the reCAPTCHA service from Google in our contact forms, through which you can submit service and information requests to us.
The query serves the purpose of detecting a hostile attack on our websites by distinguishing human inputs from automated, machine inputs. The use of this application is necessary for providing the service we offer through our contact forms and is therefore based on Art. 6 I b GDPR. It is necessary for the provision of the service because otherwise the website would not be adequately protected against automated spying, abuse, and SPAM. The use is therefore also in the interest of the service recipients. For this purpose, your input is transmitted to Google and further processed there. The IP address and, if applicable, other data used by Google for the service are transmitted to Google.
The use of Google reCAPTCHA is inseparably linked to Google Fonts. When you use Google reCAPTCHA, fonts are loaded from a Google server without us or you being able to prevent this. Google Fonts are fonts from the company Google Inc. For the European region, the company Google Ireland Limited is responsible. Details on data protection issues regarding Google Fonts can be found at https://developers.google.com/fonts/faq/privacy.
Basically, no more or different personal data is processed via Google Fonts than is necessary for the use of Google reCAPTCHA. The legal basis for using Google Fonts in connection with the use of reCAPTCHA is the legitimate interest in preventing automated spying, abuse, and spam.
Please note that you can only use our contact forms if you consent to the use of Google reCAPTCHA (and Google Fonts) to protect the site. In exceptional cases, your data may also be processed in countries without adequate data protection levels outside the European Union (so-called third countries). To ensure an adequate level of data protection when transmitting personal data in such cases, we take additional measures according to Art. 44 ff. GDPR and thus ensure that the transfer is generally permissible (e.g., by concluding EU standard contractual clauses).
More information about Google reCAPTCHA can be found at https://www.google.com/recaptcha/intro/v3.html or https://www.google.com/privacy.
The responsible entity for this data processing is Google Ireland Limited. The following data is transmitted to the responsible party for the independent provision of the service, "defense against hostile attacks":
Your web request, IP address, browser type, browser language, date and time of your request, as well as one or more cookies that may identify your browser.
If you do not consent to the use of Google reCAPTCHA, you are not allowed to fill out the contact forms in which Google reCAPTCHA is used. If you want to use our services without the use of Google reCAPTCHA, you are welcome to write us an email or a letter at any time, and we will then take care of your request by other means.
7.5. Google Maps
If you have given the required consents, you can use interactive map services from Google Maps within our offered services. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). For this purpose, Google Maps sets cookies in the browser of your device and optionally queries your exact geolocation via technical interfaces on your device. Furthermore, your IP address and other user information may be queried, used, and stored, technically necessary and for alternative position determination.
Further information and the privacy policy for Google Maps can be viewed here: https://policies.google.com/privacy?hl=de
7.6. Facebook Plugin
If you consent on the cookie pre-pages to our website, we use the "visitor action pixel" from Facebook Inc. on our website. This allows the behavior of users to be tracked after they have been redirected to the provider's website by clicking on a Facebook advertisement. This procedure serves to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising measures. The data collected is anonymous to us, so it does not allow conclusions about the identity of the users. However, the data is stored and processed by Facebook, so a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data use policy: https://de-de.facebook.com/about/privacy/
The data can enable Facebook and its partners to place advertisements on and off Facebook. Furthermore, a cookie may be stored on your computer for these purposes.
7.7. Facebook Remarketing
If you agree on the cookie pre-pages for our website, we use the remarketing function "Custom Audiences" of Facebook Inc., USA on our website. This function serves the purpose of targeting visitors of the website with interest-based advertising on the social network Facebook. For this purpose, the Facebook remarketing tag has been implemented on the website. This tag establishes a direct connection to the Facebook servers when visiting the website. This transmits to the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the social network Facebook, personalized, interest-based Facebook ads are then displayed to you.
You can deactivate the remarketing function "Custom Audiences". More information about the collection and use of data by Facebook, your related rights, and options to protect your privacy can be found in Facebook's privacy policy at https://de-de.facebook.com/about/privacy/.
7.8. Facebook Lead Ads
If you agree on the cookie pre-pages for our website, we use Facebook Lead Ads to obtain contact details from users who are interested in our products and services on Facebook. Our advertisements on Facebook are thereby expanded with additional interaction options, especially the option for the user to request further information about our products and services via a contact form. If an interested party submits such a form, the data provided by the user is stored as a lead on Facebook and transmitted to us. We use this data only for the purpose specified in the Lead Ad. This can be, for example, the name for personal address, the email address for sending the requested product information or the phone number for telephone contact. Further information can be obtained directly from Facebook at: https://de-de.facebook.com/about/privacy/
7.9. YouTube plugin
If you consent on the cookie pre-pages to our website, we use plugins from YouTube LLC (represented by Google Inc.) among others for embedding videos on our websites. In this case, as soon as you use our website, a connection to the YouTube servers is established and the plugin is displayed. This transmits to the YouTube server which of our pages you have visited. If you are logged in as a member on YouTube, YouTube assigns this information to your personal user account. When using the plugin, for example, after clicking the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your YouTube user account and other user accounts of the companies YouTube LLC and Google Inc. before using our websites and deleting the corresponding cookies of the companies. Further information on data processing and data protection notices by YouTube (Google) can be found at https://policies.google.com/privacy?hl=de.
7.10. Microsoft plugin
If you consent on the cookie pre-pages to our website, our website uses conversion tracking from Microsoft Corporation. In this process, Microsoft Bing Ads sets a cookie on your computer if you have reached our website via a Microsoft Bing ad. Microsoft Bing and we can thus recognize that someone clicked on an ad, was redirected to our website, and reached a previously specified target page (conversion page). We only learn the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No personal information about the user's identity is shared. If you do not want to participate in the tracking process, you can also refuse the necessary setting of a cookie – for example, via a browser setting that generally disables the automatic setting of cookies. Further information on data protection and the cookies used by Microsoft Bing can be found on Microsoft's website: https://privacy.microsoft.com/de-de/privacystatement/
7.11. Central Registration Service
If you use our central registration service (for example, via user registrations or account management), the minimum necessary personal data for service provision will be requested and stored. The underlying service – product name "cidaas" – is provided by our processor Widas ID GmbH, Maybachstraße 2, 71299 Wimsheim.
Further information can be found at https://www.cidaas.com/de/datenschutzhinweise/.
If you log in or register in our applications via a social login provider, the provider will provide us with the data necessary for registration or login (e.g., email address, name). The provider is responsible for transmitting this data as well as the login data collected in the process. The further use of this data by us takes place as described in this information.
Further information about the purpose and scope of the collection, the further processing and use of your data by the social login provider, as well as your rights and settings options to protect your data, can be found in the respective privacy information of the provider.
7.12. TikTok
If you consent on the cookie pre-pages to our website, the website uses TikTok, a social media service operated by TikTok Inc. (10100 Venice Blvd, Culver City, CA 90232, USA). TikTok may use cookies and similar technologies to collect and analyze information about your usage behavior on our website, including your interactions with TikTok content on our website. TikTok may also collect information about your device (e.g., device type, operating system, screen resolution, language settings) as well as your IP address. The information collected by TikTok is usually transferred to and stored on a TikTok server in the USA. TikTok may use this information to gain insights into usage behavior and offer personalized content and advertising. However, we have no influence on TikTok's data processing practices and are not responsible for the use of the data collected by TikTok.
If you have questions or want to receive more information about TikTok's data protection practices, we recommend that you consult TikTok's privacy policy at https://www.tiktok.com/legal/privacy-policy to read.
Please note that we have no control over the cookies and similar technologies used by TikTok. However, you can generally disable the use of cookies by TikTok in your browser settings or in the TikTok app. We point out that this may affect the functionality of our website and your interaction with TikTok content.
7.13. Hotjar
If you consent to the cookie pre-pages for our web presence, we use Hotjar on our website, a behavior analysis service of Hotjar Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta (hereinafter referred to as "Hotjar"), to statistically evaluate user behavior on our website using heatmaps (German: "Wärmebild") and session recordings and subsequently optimize our website. Hotjar stores its own cookies, including those named _hjSessionUser_<site-id> to distinguish individual users and their sessions and events on our website, and _hjSession_<site-id> to recognize events within a session, in the domain of our website (so-called first-party cookies) in your browser.
When you interact with our website, the following data, among others, are recorded in Hotjar:
- URL of the pages you visited on our website
- Information about the IP address of your Internet Service Provider (anonymized)
- Information about your device used (e.g., model, version, category)
- Information about your browser used (e.g., name, version, language)
- Information about your operating system used (e.g., name, version)
- Information about the time of your page visit and duration of access on our website*-
- Information about your user behavior (e.g., click behavior, mouse movements, keystrokes)
- Information about your approximate location (country only)
- Information about your screen resolution
- Information about your visitor source (e.g., the website through which you landed on our website)
We point out that IP addresses are always transmitted with every HTTP request (e.g., when data is sent from your browser to a third party such as Hotjar), and we have no knowledge of the use of the IP address by third parties. The collection of IP addresses can be completely blocked in certain browsers such as Apple's Safari ("iCloud Private Relay") and Mozilla's Firefox ("Firefox Private Network").
Please note that your data is usually transferred to and stored on a Hotjar server within the EEA. To protect your data, we have concluded a direct customer contract with Hotjar by signing the "Data Processing Agreement," in which Hotjar also commits to acting in accordance with European data protection regulations regarding your data.
This processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in optimizing our website. The legal basis for the use of Hotjar on our website is your consent pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time by changing your cookie settings on our website accordingly.
In addition, you can prevent the use by Hotjar by adjusting the corresponding settings at the following link: https://www.hotjar.com/policies/do-not-track/. You can find Hotjar's privacy policy at the following link: https://www.hotjar.com/legal/policies/privacy/.
7.14. LinkedIn
If you consent on the cookie pre-pages to our website, the website uses LinkedIn, a social media service operated by LinkedIn Ireland Unlimited Company (Wilton Plaza, Wilton Park, Dublin 2, Ireland). LinkedIn may use cookies and similar technologies to collect and analyze information about your usage behavior on our website, including your interactions with LinkedIn content on our website. LinkedIn may also collect information about your device (e.g., device type, operating system, screen resolution, language settings) as well as your IP address. The information collected by LinkedIn is usually transferred to and stored on a LinkedIn server in the USA or other countries outside the European Union. LinkedIn may use this information to gain insights into usage behavior and offer personalized content and advertising. However, we have no influence on LinkedIn's data processing practices and are not responsible for the use of the data collected by LinkedIn. If you have questions or want more information about LinkedIn's privacy practices, we recommend that you consult LinkedIn's privacy policy at https://www.linkedin.com/legal/privacy-policy to read.
Please note that we have no control over the cookies and similar technologies used by LinkedIn. However, you can generally disable the use of cookies by LinkedIn in your browser settings or in the LinkedIn app. We point out that this may affect the functionality of our website and your interaction with LinkedIn content.
7.15. FlutterFlow
The web application is based on FlutterFlow, a service for developing web and mobile applications, provided by FlutterFlow Inc. (Mountain View, California, USA).
We would like to point out that FlutterFlow is an essential part of our web and mobile application. Our web application was developed using FlutterFlow and is based on their technology. Therefore, to the extent necessary, personal data such as IP addresses may also be collected directly by FlutterFlow for service purposes and partially processed in non-secure third countries.
FlutterFlow may use cookies and similar technologies to collect and analyze this information. This includes your interactions with content and features provided on our application through FlutterFlow, as well as information about your device, such as device type, operating system, screen resolution, and language settings. Your IP address and other relevant data may also be collected.
Please note that due to the essential role of FlutterFlow in our application, the use of cookies and similar technologies by FlutterFlow is indispensable to ensure the full functionality of our application. If you restrict the use of these technologies, this could affect the functionality of our application and your user experience.
If you would like to receive more information about the privacy practices of FlutterFlow or have questions about it, we recommend that you consult the privacy policy of FlutterFlow at https://flutterflow.io/pp to read.
7.16. Visual Website Optimizer (VWO)
For the optimization and testing of our web content, we use VWO, a website optimization service from Wingify Software Pvt. Ltd. (14th Floor, KLJ Tower North, Netaji Subhash Place, Pitam Pura, Delhi 110034, India). VWO helps us analyze the behavior of our visitors and improve the user-friendliness of our website. To do this, VWO uses cookies and similar technologies to collect information about user behavior on our website. This includes, but is not limited to, data such as time spent on the page, clicked links, as well as movements and interactions within the website.
The data collected by VWO may include IP address, browser type, device information, visited pages, and timestamps. This information is processed by VWO to provide us with detailed reports on the use of our website. It should be noted that VWO may store and process data on servers outside your country, including in India and the USA.
VWO has taken measures to ensure the security of your data in accordance with international data protection standards. These measures include the use of EU standard contractual clauses for data transfer outside the European Union.
The use of VWO on our website is essential for the continuous improvement of the user experience. If you do not want your data to be collected by VWO, you can restrict or reject the use of cookies in your browser settings. However, please note that this may affect the functionality and user experience on our website.
Further information on data protection and the use of cookies at VWO can be found in VWO's privacy policy at https://vwo.com/privacy-policy/ .
7.17. HubSpot
If you agree on the cookie pre-screens for our application or create an account on our platform, we use HubSpot on our website, an all-in-one platform for marketing, sales, and customer service, provided by HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA. We integrate HubSpot into our web presence to improve our marketing activities and ensure efficient customer service. Furthermore, HubSpot may independently use cookies and similar technologies within the scope of legitimate interest according to Art. 6 If GDPR to collect and analyze information about your usage behavior on our website. This includes your interactions with content on our website as well as information about your device, such as device type, operating system, screen resolution, language settings, and your user account. Your IP address and other relevant data may also be collected. HubSpot may use this information to offer personalized content and optimize marketing activities. However, please note that we have no control over HubSpot's data processing practices and are not responsible for the use of data collected by HubSpot.
The information collected on our behalf is stored and processed exclusively on servers within the European Union.
For more information about HubSpot's privacy practices and your rights regarding your data, we recommend that you review HubSpot's privacy policy at https://legal.hubspot.com/privacy-policy to read.
7.18. Mixpanel
If you consent on the cookie consent pages for our application, we use Mixpanel on our website, a platform for user behavior analytics and product analytics, provided by Mixpanel, Inc., 405 Howard St, Floor 2, San Francisco, CA 94105, USA. Mixpanel may use cookies and similar technologies to collect and analyze information about your usage behavior on our website. This includes your interactions with content on our website as well as information about your device, such as device type, operating system, screen resolution, and language settings. Your IP address and other relevant data may also be collected.
The collected information is stored and processed exclusively on servers within the European Union. Mixpanel uses this information to generate insights into usage behavior, which we use to improve the user experience of our application.
For more information about Mixpanel's privacy practices, please see Mixpanel's privacy policy at https://mixpanel.com/legal/privacy-policy/ .
7.19. Cal.com
For scheduling appointments with the companies listed with us, we use cal.com on our website, an online meeting scheduler and calendar service provided by cal.com, Inc, San Francisco, California.
Furthermore, Cal.com may use cookies and similar technologies on its own responsibility within the scope of legitimate interest according to Art. 6 of the GDPR to collect and analyze information about your usage behavior on our website. This includes your interactions with Cal.com content on our website as well as information about your device, such as device type, operating system, screen resolution, and language settings. Your IP address and other relevant data may also be collected. However, please note that we have no control over Cal.com's data processing practices and are not responsible for the use of data collected by Cal.com.
The collected information may be transferred to servers of cal.com in the USA or other countries outside the European Union and stored there. Cal.com may use this information to ensure the functionality of the calendar and appointment scheduler as well as to improve user experiences.
For more information about cal.com's data protection practices, we recommend you read cal.com's privacy policy at https://cal.com/de/privacy to read.
7.20. Additional cookies
Cookies are small text files usually set on the PC by a website. Cookies serve various purposes. However, they are never risky because they lack any "active" capability. They cannot execute harmful applications. They almost exclusively contain information necessary for convenient internet use. Additionally, we have set ourselves a deadline for deleting cookies. Without your renewed consent, these are stored for a maximum of 12 months from the first collection. We take technical measures to ensure automatic deletion.
Classic examples of cookie tasks: saving login data, shopping cart, user analysis, form fields. Information that can be stored in cookies includes: lifespan, server name, unique ID, content data.
Use of cookies:
- Function
Functional or session cookies are purely technical cookies necessary for the proper functioning of our website.
We only use all other cookies if you have consented via our consent manager pre-pages. We have structured these cookies as follows:
- Statistics
Through statistical or tracking cookies – naturally in completely anonymized form – user behavior during visits to our website is evaluated. We as well as, if applicable, the responsible party receive valuable information about how the website is used, which enables us and, if applicable, the responsible party to better tailor it to the interests of the visitors. - Marketing
In addition to our own cookies, we use third-party cookies to show personalized advertising on our and other websites. This process is called "retargeting." It is based on your activity on our website. - Other
In addition, the plugins used on our website use their own cookies. You can find information about the types and purposes of the cookies on the specified pages of the third-party providers.
7.21. consentmanager
We use the consent management tool "consentmanager" (https://www.consentmanager.net/) of Jaohawi AB (Håltgelvågen 1b, 72348 Västerås, Sweden, info@consentmanager.net) integrated on our website to request consent for data processing or the use of cookies or comparable functions.
Consentmanager offers you the possibility to give or refuse your consent for certain functionalities completely or differentiated by individual functions of our website. This concerns, for example, the integration of external elements or streaming content, statistical analysis, reach measurement, or personalized advertising.
The settings you have made can also be changed by you afterwards. The purpose of integrating consentmanager is to allow users of our website to decide on the aforementioned matters and to offer the possibility to change already made settings during further use of our website. In the course of using consentmanager, personal data as well as information about the devices used, such as the IP address, are processed.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. c) in conjunction with Art. 6 para. 3 sentence 1 lit. a) in conjunction with Art. 7 para. 1 GDPR as well as alternatively lit. f). By processing the data, consentmanager helps us (as the controller under GDPR) fulfill our legal obligations (e.g., proof obligations). Our legitimate interests in processing lie in storing user settings and preferences regarding the use of cookies and other functionalities. Consentmanager stores your data as long as your user settings are active. After two years from making the user settings, a renewed consent request is made. The user settings made are then stored again for this period.
You can object to the processing. Your right to object exists for reasons arising from your particular situation. To object, please contact us via email at info@consentmanager.net.
8. Social Media
We operate social media accounts jointly with the responsible parties of the various social media platforms. For defined processing operations, we are jointly responsible with the operator of the respective social network within the meaning of Art. 4 No. 7 of the General Data Protection Regulation (GDPR).
The following describes how we handle information (“personal data”) collected when you visit us on social networks or contact us using the information provided here.
8.1. Responsible Parties
|
Social Network |
Responsible Party |
Address |
Privacy Policy |
Our Appearances |
|
|
|
Facebook Ireland Ltd. |
4 Grand Canal Square |
|||
|
|
Facebook Ireland Ltd. |
4 Grand Canal Square |
|||
|
|
LinkedIn Ireland Unlimited Company |
Wilton Place |
https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv |
||
|
|
Pinterest Europe Ltd. |
Palmerston House, 2nd Floor |
|||
|
YouTube |
Google Ireland Limited |
Gordon House, Barrow Street |
|||
The operator of the respective platform is solely responsible for the processing of personal data on the social media platforms. This operator usually processes your personal data generated when visiting a social media platform, regardless of whether you have a user account there and/or are logged in. If you consent, cookies and other storage and tracking technologies (partially cross-device) are used.
Social media platforms usually create their own personalized usage statistics, e.g. for market research, advertising, and other commercial purposes. In doing so, personal data may also be processed outside the European Union. We have no access to this data and cannot influence the collection of this data.
To support social media activities, we use the platform Later, through which our posts are created and distributed as well as user feedback comments managed and processed. Further information on Later's data protection can be found at https://later.com/privacy/.
8.2. Contact person
For all questions regarding data protection, our data protection officer is available to you (contact details see below).
We point out that according to the agreements we have with the operators of the social media platforms, requests for information and data subject rights should be asserted directly with the respective operator of the social network. Only the provider of the social network has direct access to the necessary information and can also take necessary measures and provide information. Should our assistance still be required, you can contact us at any time.
8.3. Processing of personal data
Data categories
- When you visit a company page, we as the operator of the respective page process the data you provide to us through your direct actions and interactions (e.g., inquiries, posts, comments, likes, shares) as well as your publicly accessible profile data. The public visibility of your personal profile data depends on your profile settings, which you can adjust yourself on the respective social media platform. For the use of all social media channels, it is strongly recommended not to share sensitive data or confidential information.
- The social media platforms provide us with anonymous usage statistics (analytics services or page insights data) for our company pages based on the usage behavior of visitors. We receive associated demographic and geographic evaluations of this data. We cannot access or influence the creation and processing of these usage statistics and the underlying data. This is done under the responsibility of the operator of the respective social media platform. We have no way of viewing personal data of individual users.
Purposes and legal basis of the processing
We operate our company pages and process the data mentioned above to provide information about us and our products as well as to communicate with interested parties. The legal basis for this processing is the necessity to protect our legitimate interests (Art. 6 para. 1 lit. f) GDPR). If you submit a specific inquiry to us, the processing may also be carried out to fulfill a contract or to implement pre-contractual measures (Art. 6 para. 1 lit. b) GDPR).
We use the data provided by the operator to better understand the usage and reach of the content, identify user preferences, and tailor our company pages as effectively as possible to our target groups.
We can use this information to display targeted interest-based advertisements without directly knowing the identity of the visitors. If visitors use social media applications on multiple devices, cross-device tracking may occur if they are registered and logged-in visitors.
The processing of this data is carried out to pursue our aforementioned legitimate interests (Art. 6 para. 1 lit. f GDPR).
Further processing takes place exclusively on the basis of consent (Art. 6 para. 1 lit. a GDPR), within which we provide detailed information about the data processing to which consent is given.
As part of providing our company pages, we work with service providers (e.g., advertising and content agencies that support us in creating our posts as well as providing and optimizing our social media activities).
Duration of Processing
We process your personal data only as long as it is needed for the aforementioned purposes.
In the event of an objection to processing for the protection of our legitimate interests (Art. 6 para. 1 lit. f) GDPR), we will delete personal data unless its further processing is permitted under the applicable legal provisions. Likewise, we will delete personal data if we are obliged to do so for other legal reasons. According to these general principles, we generally delete personal data as soon as the legal basis ceases to exist, if it is no longer required for the stated purposes or the stated purposes cease to apply and no other legal basis exists (e.g., commercial and tax retention periods), or otherwise if the other legal basis ceases to exist.
9. Data Security
We have technical and organizational security procedures in place to safeguard the security of your personal data and to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure, or access.
10. Your Rights
Compliance with data protection regulations is monitored by the following bodies, to which anyone can turn:
Data Protection Officer New Ventures GmbH (Main Branch in the sense of Art. 4 No. 16 GDPR):
Mr. Dr. Alexander Walter
REHAU Industries SE & Co. KG
Rheniumhaus
Helmut-Wagner-Str. 1
95111 Rehau
Phone: 09283 770
E-mail: datenschutz@rehau-newventures.com
Supervisory authority within the meaning of Art. 56 GDPR:
Bavarian State Office for Data Protection Supervision
Promenade 27
91522 Ansbach
You also have the option to verify our compliance with data protection regulations yourself. The following rights are available to you for this purpose:
- Right to information
- Right to information about the data processed about you
- Right to object
In all processing operations based on Art. 6 I f GDPR (see above), you may object to the processing for reasons arising from your particular situation. - Right to object to direct marketing
You have the right to object at any time to the processing of your data for the purpose of direct marketing. This also applies to profiling related to such direct marketing. - Right to rectification, deletion, and restriction
- Right to data portability
- Right to lodge a complaint with a supervisory authority
If you have questions about these rights regarding the processing of your personal data, you can contact our data protection officer, who is also available in case of requests for information, suggestions, or complaints. Upon request, we will inform you in writing as soon as possible in accordance with applicable law whether and which personal data about you is stored with us. If incorrect information is stored despite our efforts to ensure data accuracy and timeliness, we will correct it upon your request.